Refunds & cancellations
Scope
This policy covers paid consultations described on this site: Sector Rotation Briefings, Market Breadth Reviews, and Allocation Workshops. It does not cover goods, software subscriptions, or products we do not offer.
Cooling-off and eligibility
For distance contracts with consumers, statutory cooling-off rights may apply until work begins. Once preparation for your briefing has started with your consent, charges for work already performed may be retained.
Cancellation by you
- More than 10 working days before the session — full refund of fees paid, minus any non-recoverable room or travel costs already incurred at your request
- 5 to 10 working days before — 50% refund of the session fee; deposit may be retained
- Fewer than 5 working days — session fee is non-refundable; we will offer one reschedule within three months where diaries allow
Rescheduling
One complimentary reschedule is available if requested at least five working days before the original date. Later reschedules may incur a £150 administration fee.
Deposits
Where a deposit was taken to reserve a date, it is applied to the final invoice. Deposits become non-refundable once preparation has started, except where we cancel the engagement.
No-shows
If you miss a confirmed session without notice, the full fee is due. A new date requires a new booking.
Work already started
If you cancel after intake materials have been reviewed and preparation is underway, we invoice for time spent at a proportionate rate up to the full fee.
Workshops
Workshop fees include preparation for the named attendees. Reducing headcount within five working days of the event does not reduce the fee. Cancelling the workshop follows the timelines above.
How refunds are paid
Approved refunds are returned by the original payment method within 14 working days of approval. Bank processing times may add a short delay.
Our cancellations
If System Signal Point must cancel, you may choose a full refund or a new date at no extra charge.
Contact for refund requests
Email [email protected] with your booking reference and reason. Phone +44 20 5550 4300. Postal address: Level 7, 73 Bishopsgate, London EC2N 4AG.